Frequently Asked Questions
I BOOKED, AND NOW MY EVENT DATE CHANGED. CAN I SWITCH MY DATE?
Yes! Our contract allows you to switch your date as long as 1) its still 30 days before your event and 2) we have booths available.
DO YOU HAVE INSURANCE?
Absolutely. Just let us know and we can provide details to your event location
CAN I BOOK MORE THAN 3 HOURS?
Yes! An additional hour is charged at an hourly rate of $100/hr. Please choose additional hour in your selection of packages during booking.
DOES SOMEONE STAY WITH THE BOOTH?
All our booths with the exception of our social booth are fully attended. If you’d like an attendant with our Social booth, please make sure to select this as an add on during booking.
HOW MUCH IS THE DOWN PAYMENT TO BOOK MY DATE?
A 50% non refundable retainer fee is due at time of booking. All unpaid balances are due 2 weeks before your event date. You can also make full payment at time of booking. Note there is a 3% card charge for each half payment made.
CAN I USE MY OWN BACKDROP?
Yes! We’d love to see your creativity or work with other vendors to create something unique and beautiful.
HOW DOES DROP OFF SERVICE WORK FOR SOCIAL BOOTH?
Our social booth comes unattended. A booth technician will set up the booth before your event and pick it up once your booth time is over. If you’d like an attendant present, please select attendant as an add on to your social booth package.
IS THERE A DOWN PAYMENT FOR SOCIAL BOOTH DROP OFF SERVICE?
Yes there is a $250 refundable deposit including booth fees due at time of booking for drop off service. Refund is issued 7-10 business days after the event as long as the booth is in great condition. Client will be liable for all damages to the booth if any, and can agree to these conditions in the contract at time of booking.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations can be make at least 14 days prior to the event. If cancellation is less than 14 days to event, your entire booking cost will not be non- refundable.
CAN YOU SET UP OUTDOOR?
Yes! We just need: access to electricity, shade and a level surface.
ARE PROPS INCLUDED IN THE PACKAGE ?
Typically props are included in all our packages with the exception of our social booth. But due to COVID-19, we are currently only offering virtual props with our social booth package. If you’d like props with your Social booth booking, please select this as an add on at time of booking.
DO YOU OFFER SERVICES OUTSIDE OF SUMMERVILLE?
We offer a 25 mile complimentary delivery zone for all of our clients. If your event location is outside the Atlanta perimeter zone? Just let us know and we will calculate your mileage fee for you.